Shipping policy

Shipping & Delivery Policy

Last updated: September 8, 2026

Thank you for shopping with SkinFitCare.

This Shipping & Delivery Policy explains how orders placed through skinfitcare.com are processed, shipped, and delivered.

SkinFitCare is operated by Darshan and currently serves customers within India.

1. Shipping Availability

We currently ship orders to eligible delivery addresses within India.

Shipping availability may depend on the serviceability of the customer's PIN code and the availability of our fulfillment and logistics partners.

We currently use DropDash for dropshipping fulfillment and shipping/logistics services.

2. Order Processing

After you place an order successfully, we begin processing it through our fulfillment system.

Orders are generally processed within 1–3 business days.

Processing time may take longer during:

  • Sales and promotional periods
  • Holidays
  • Public holidays
  • High-volume order periods
  • Supplier or inventory issues
  • Unexpected operational disruptions

Order processing time is separate from shipping/transit time.

3. Estimated Delivery Time

Once an order has been processed and shipped, delivery generally takes approximately:

3–7 business days

Delivery times are estimates and are not guaranteed.

Actual delivery time may vary depending on:

  • Delivery location
  • PIN code serviceability
  • Courier/logistics capacity
  • Weather conditions
  • Public holidays
  • Transportation delays
  • Operational disruptions
  • Incorrect or incomplete address information
  • Other circumstances outside our reasonable control

Remote or difficult-to-service locations may require additional delivery time.

4. Shipping Charges

Applicable shipping charges, if any, will be displayed during the checkout process before you complete your purchase.

Shipping charges may vary depending on:

  • Delivery location
  • Order value
  • Product
  • Shipping service
  • Promotional offers

If free shipping is offered for a particular product or promotion, the applicable terms will be displayed on the Website.

5. Order Confirmation

After successfully placing an order, you may receive an order confirmation containing relevant order information.

Please review your:

  • Name
  • Phone number
  • Email address
  • Shipping address
  • PIN code
  • Product details

If you notice an error, contact us as soon as possible at:

darshanbandgar19@gmail.com

We cannot guarantee that address changes can be made after an order has entered processing or shipping.

6. Shipment Tracking

Where tracking information is available, we may provide shipment or tracking details through email, SMS, WhatsApp, the Website, or another applicable communication channel.

Tracking information may take some time to become active after the shipment has been handed over to the logistics provider.

Tracking updates are provided by the relevant fulfillment or logistics system and may occasionally be delayed.

7. Delivery Attempts

Our logistics partners may make multiple attempts to deliver your order.

Customers should ensure that:

  • The shipping address is complete and accurate
  • The PIN code is correct
  • The provided phone number is reachable
  • Someone is available to receive the shipment when required

If delivery cannot be completed because of an incorrect address, unavailable recipient, refusal to accept the shipment, or other customer-related circumstances, additional delivery attempts or return-to-origin processing may occur.

8. Incorrect or Incomplete Address

Customers are responsible for providing accurate delivery information.

If you provide an incorrect, incomplete, or outdated:

  • Name
  • Address
  • PIN code
  • Phone number
  • Other delivery information

delivery may be delayed or unsuccessful.

If the package is returned because of incorrect or incomplete information supplied by the customer, any applicable re-shipping, return-to-origin, or other logistics charges may be the customer's responsibility.

9. Delayed Deliveries

Estimated delivery dates are provided for convenience and are not guaranteed.

Delivery may be delayed because of:

  • Courier delays
  • Transportation disruptions
  • Severe weather
  • Natural disasters
  • Government restrictions
  • Public holidays
  • Strikes or operational disruptions
  • High shipping volumes
  • Incorrect customer information
  • Remote-location delivery issues
  • Supplier or fulfillment delays
  • Other circumstances beyond our reasonable control

If your order is significantly delayed, please contact us at darshanbandgar19@gmail.com so that we can investigate the shipment.

10. Lost or Missing Shipments

If your order appears to be lost in transit or the tracking information indicates an unusual delivery issue, please contact us.

We may investigate the shipment with DropDash and/or the relevant logistics provider.

Depending on the circumstances and the outcome of the investigation, we may provide an appropriate resolution, which may include:

  • Shipment replacement
  • Re-shipment
  • Refund

The final resolution may depend on the logistics investigation and applicable circumstances.

11. Delivered but Not Received

If tracking information shows that an order has been delivered but you have not received it, please contact us as soon as possible.

We may request:

  • Order number
  • Delivery address
  • Tracking information
  • Confirmation from the customer
  • Other information necessary to investigate the delivery

We may coordinate with the relevant logistics provider to investigate the shipment.

Please contact us promptly because delivery-related investigations may be subject to time limits imposed by logistics providers.

12. Damaged Packages

If your package arrives visibly damaged, please take photographs of:

  • The outer packaging
  • Shipping label
  • Damaged areas
  • Product packaging
  • Product itself

Contact us within 48 hours of delivery at:

darshanbandgar19@gmail.com

For more information about damaged or defective products, please refer to our Return & Refund Policy.

13. Refused Deliveries

If you refuse to accept a shipment without a valid reason, the shipment may be returned to the fulfillment partner.

Such orders may be treated as a failed delivery or return-to-origin shipment.

Any refund, if applicable, may be subject to deductions for non-recoverable shipping, fulfillment, return-to-origin, or other applicable costs.

14. Return to Origin (RTO)

An order may be returned to the fulfillment or supplier facility if:

  • The customer refuses delivery
  • The customer is unavailable after required delivery attempts
  • The address is incorrect or incomplete
  • The PIN code is incorrect
  • The phone number is unreachable
  • The delivery location is not serviceable
  • The customer does not respond to delivery attempts
  • Other delivery conditions prevent successful delivery

If an order becomes RTO, we will review the circumstances before determining whether re-shipment or a refund is available.

Additional shipping or fulfillment costs may apply where the failed delivery resulted from customer-provided information or customer actions.

15. Product Availability

Because SkinFitCare uses a dropshipping fulfillment model, product availability may depend on our suppliers and fulfillment partners.

In rare cases, an item may become unavailable after an order has been placed.

If we cannot fulfill your order, we may contact you regarding an alternative product or provide an applicable refund.

16. Multiple Products in One Order

If an order contains multiple products, products may be processed or shipped separately depending on product availability, supplier fulfillment, warehouse location, or logistics arrangements.

You may therefore receive multiple shipments for a single order.

Where applicable, separate tracking information may be provided.

17. No Guaranteed Delivery Date

Unless explicitly stated otherwise at checkout or in a specific written communication from SkinFitCare, delivery dates are estimates only.

We do not guarantee delivery by a particular date or time.

Customers should therefore avoid relying on estimated delivery dates for time-sensitive events or commitments.

18. Force Majeure

SkinFitCare will not be responsible for shipping delays caused by circumstances beyond our reasonable control.

Such circumstances may include:

  • Natural disasters
  • Severe weather
  • Government restrictions
  • Pandemics or public-health emergencies
  • War or civil disturbances
  • Strikes
  • Transportation disruptions
  • Major technical failures
  • Logistics network disruptions
  • Supplier disruptions
  • Other events beyond our reasonable control

We will make reasonable efforts to communicate significant delays where appropriate.

19. Customer Support

If you have questions about your shipment or delivery, please contact us.

Email: darshanbandgar19@gmail.com

When contacting us regarding an order, please provide your:

  • Order number
  • Full name
  • Email address
  • Delivery address
  • Tracking number, if available

This helps us investigate your request more efficiently.

20. Changes to This Shipping Policy

We may update this Shipping & Delivery Policy from time to time to reflect changes to our fulfillment partners, logistics arrangements, delivery timelines, business practices, or applicable laws.

The updated policy will be published on this page with a revised "Last updated" date.

Contact Information

SkinFitCare
Owner: Darshan
Website: skinfitcare.com
Email: darshanbandgar19@gmail.com
Phone/WhatsApp: Not currently provided

By placing an order through SkinFitCare, you acknowledge that you have read and understood this Shipping & Delivery Policy.