Refund policy
Return & Refund Policy
Last updated: September 8, 2026
Thank you for shopping with SkinFitCare.
We want you to have a smooth and satisfactory shopping experience. This Return & Refund Policy explains when products purchased from skinfitcare.com may be returned, replaced, or refunded.
SkinFitCare is operated by Darshan and sells skincare, hair-care, body-care, and related personal-care products to customers in India.
By placing an order through our Website, you agree to the terms of this Return & Refund Policy.
1. Eligibility for Returns
Due to the nature of our products, certain personal-care and cosmetic products may not be eligible for return once they have been opened or used.
A return or replacement may be considered in the following situations:
- You received the wrong product.
- You received a product that is damaged during delivery.
- You received a defective product.
- You received a product that is materially different from what you ordered.
- Your package was received with significant damage that may have affected the product.
- The product is missing from your order.
Return eligibility is subject to verification by SkinFitCare.
2. Products That Cannot Be Returned
For hygiene, safety, and product-quality reasons, we generally do not accept returns for products that have been:
- Opened
- Used
- Applied to the skin, hair, or body
- Tampered with
- Damaged after delivery
- Altered in any way
- Returned without the original packaging where the packaging is necessary to verify the product
We also generally do not accept returns simply because a customer:
- Changed their mind
- Does not like the product
- Does not like the fragrance or texture
- Finds that the product does not suit their personal preference
- Ordered the wrong product or variant
- Experiences an individual reaction or sensitivity after using a product
Customers are encouraged to review the product description, ingredients, usage instructions, and suitability information before purchasing.
3. Return Request Time Limit
If you receive a damaged, defective, incorrect, or materially different product, you must contact us within 48 hours of delivery.
Return requests submitted after this period may not be accepted.
To help us investigate your request, you may be required to provide:
- Order number
- Customer name
- Email address
- Description of the issue
- Clear photographs of the product
- Photographs of the packaging
- Photographs of the shipping label
- Unboxing video, where available
We strongly recommend recording an unboxing video immediately when opening your package, particularly for higher-value orders.
An unboxing video may help us verify damage, missing items, or incorrect products, but the absence of a video does not automatically mean that a valid claim will be rejected.
4. Damaged Products
If your product arrives damaged, please contact us within 48 hours of delivery.
Please provide clear photographs showing:
- The damaged product
- Outer packaging
- Shipping label
- Any visible damage to the parcel
Depending on the circumstances, we may offer:
- A replacement product; or
- A refund
The resolution will depend on product availability, the nature of the damage, and the outcome of our verification process.
5. Wrong Product Received
If you receive a product that is different from the product you ordered, contact us within 48 hours of delivery.
After verification, we may arrange:
- A replacement with the correct product; or
- A refund where replacement is not reasonably possible.
Please do not use the incorrect product after discovering the issue.
6. Defective Products
If you believe that a product is defective, contact us within 48 hours of delivery with photographs and a detailed description of the issue.
We may request additional information or photographs to determine whether the product qualifies for replacement or refund.
A product will not necessarily be considered defective merely because it does not produce a particular cosmetic or personal result.
Results from skincare, hair-care, and body-care products can vary between individuals depending on factors such as skin type, hair type, usage, sensitivity, and other personal circumstances.
7. Allergic Reactions or Skin Sensitivity
Customers should carefully review the product description, ingredient information, directions, warnings, and other available product information before use.
If you have known allergies, sensitivities, skin conditions, or other concerns, consult an appropriate healthcare professional before using a product where necessary.
Because individual reactions can vary, SkinFitCare does not generally accept returns or provide refunds solely because a product causes irritation, sensitivity, an allergic reaction, or does not suit an individual customer.
If you experience a serious or unexpected reaction, discontinue use and seek appropriate medical advice.
Where you believe a product may be defective or incorrectly labeled, please contact us so we can investigate the matter.
8. Change-of-Mind Returns
We generally do not accept returns solely because you changed your mind after placing an order.
This includes situations where:
- You no longer want the product
- You found a different product elsewhere
- You ordered the wrong product
- You ordered the wrong variant
- You purchased the product by mistake
- You do not like the product after receiving it
Because our products are personal-care and hygiene-related products and are fulfilled through a dropshipping model, returns for these reasons may not be feasible.
9. Order Cancellation
You may request cancellation of an order before it has been processed or shipped.
Once an order has been processed, fulfilled, or handed over for shipment, cancellation may no longer be possible.
To request cancellation, contact us as soon as possible at:
Email: darshanbandgar19@gmail.com
If your cancellation request is successfully accepted before fulfillment, we may issue a refund of the eligible amount.
10. Refused or Failed Delivery
If a customer refuses delivery, provides an incorrect or incomplete address, is repeatedly unavailable to receive the shipment, or otherwise causes a delivery to fail, the order may be returned to the fulfillment partner or supplier.
In such circumstances, the order may not automatically qualify for a full refund.
Any refund, if applicable, will be considered after taking into account:
- Shipping charges
- Return-to-origin charges
- Fulfillment costs
- Other non-recoverable costs
- The reason for the failed delivery
Where the failure was caused by an error on our part, we will review the situation separately.
11. Return Shipping
If a return is approved because you received a wrong, damaged, or defective product, SkinFitCare may arrange or reimburse reasonable return shipping where applicable.
If a return is approved for another reason, the customer may be responsible for the applicable return shipping costs.
We will provide return instructions where a physical return is required.
Please do not send products back to the address shown on the package unless we specifically instruct you to do so.
12. Refunds
If your return or refund request is approved, we will initiate the applicable refund after completing our verification process.
Refunds may be issued to the original payment method used for the purchase, where technically and legally possible.
The time required for the refunded amount to appear in your account may depend on your bank, payment provider, card issuer, UPI provider, or other financial institution.
SkinFitCare does not control the processing time of third-party financial institutions.
13. Partial Refunds
In certain circumstances, we may provide a partial refund rather than a full refund.
This may apply where:
- Only part of an order is affected
- Only some products are eligible for a refund
- A product has been partially compromised
- Certain costs are non-refundable
- The circumstances do not justify a full refund
Any applicable partial refund will be communicated to the customer.
14. Replacement
Where appropriate, SkinFitCare may offer a replacement instead of a refund.
Replacement availability depends on:
- Product availability
- Supplier/fulfillment availability
- The nature of the issue
- Verification of the claim
If the same product is unavailable, we may offer an alternative resolution, including a refund where applicable.
15. Missing Items
If an item appears to be missing from your order, contact us within 48 hours of delivery.
Please provide:
- Order number
- Photographs of the package received
- Shipping label
- Contents of the package
- Description of the missing item
We will investigate the issue with our fulfillment and delivery partners.
If the item is confirmed to have been missing, we may provide a replacement or refund, subject to verification.
16. Return Inspection and Verification
All return and refund claims may be subject to verification.
We may review:
- Order records
- Product photographs
- Packaging
- Shipping information
- Delivery records
- Product condition
- Customer-provided evidence
- Fulfillment records
- Information obtained from our logistics or fulfillment partners
We reserve the right to reject a return or refund request where the claim does not meet the eligibility requirements of this policy or where there is reasonable evidence of misuse, tampering, fraud, or abuse.
17. Fraudulent or Abusive Claims
We reserve the right to refuse returns, replacements, or refunds where we reasonably believe that a customer is:
- Making fraudulent claims
- Providing false information
- Repeatedly abusing our return/refund process
- Returning products that were not purchased from SkinFitCare
- Tampering with products or packaging
- Attempting to obtain multiple refunds or replacements for the same order
This does not limit any rights that cannot legally be excluded under applicable law.
18. Products With Different Packaging
Product packaging, labeling, colors, designs, or other non-material visual elements may occasionally differ from photographs shown on the Website due to manufacturer or supplier updates.
Minor packaging or design differences that do not materially change the product generally do not qualify for a return or refund.
19. Product Availability and Supplier Changes
Because SkinFitCare uses a dropshipping fulfillment model, products may occasionally become unavailable or be subject to supplier-related changes.
If an ordered product becomes unavailable after an order has been placed and we cannot reasonably fulfill it, we may contact you regarding an alternative resolution or provide an applicable refund.
20. How to Request a Return or Refund
To request a return, replacement, or refund, contact us at:
Email: darshanbandgar19@gmail.com
Please include:
Subject: Return/Refund Request – [Order Number]
And provide:
- Order number
- Full name
- Email address used for the order
- Product name
- Date of delivery
- Reason for the request
- Clear photographs where applicable
- Any other information reasonably required to investigate the issue
We will review your request and communicate the next steps.
21. Processing Time
We aim to review return and refund requests as soon as reasonably possible.
The time required may vary depending on:
- The type of claim
- Availability of evidence
- Supplier verification
- Logistics investigation
- Product inspection
- Payment-provider processing
Once a refund is approved and initiated, the time for the funds to reach your account depends on the relevant payment provider or financial institution.
22. Consumer Rights
Nothing in this Return & Refund Policy is intended to remove, restrict, or override any consumer rights or legal remedies that cannot lawfully be excluded under applicable Indian law.
Where applicable law provides a customer with rights that are more favorable than this policy, those legal rights will continue to apply.
23. Changes to This Policy
We may update this Return & Refund Policy from time to time to reflect changes in our business practices, fulfillment arrangements, products, services, or applicable laws.
Any changes will be posted on this page with an updated "Last updated" date.
24. Contact Us
If you have any questions about this Return & Refund Policy or want to submit a return or refund request, please contact:
SkinFitCare
Owner: Darshan
Website: skinfitcare.com
Email: darshanbandgar19@gmail.com
Phone/WhatsApp: Not currently provided
We will review customer requests in accordance with this policy and applicable law.
By placing an order through SkinFitCare, you acknowledge that you have read and understood this Return & Refund Policy.